Returns and Refunds

Your satisfaction is our number one priority. If for any reason you are dissatisfied with your purchase, you may return your item/s within 30 days of receipt for a full refund.

Returns policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns will have a 5% re-stocking fee deducted from the total refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be processed with a credit automatically applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lyncris@tpg.com.au.

Shipping

To return your product, please mail your product to:

420 Nepean Hwy, Chelsea, Victoria AU 3196

(Please note, you also have the option to return your item to our physical store at the above address)

You will be responsible for paying for your own shipping costs for returning your item and you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.